Genpact helping its clients to insure customers for life
Sameer Dewan , Genpact ’ s global business leader for insurance , discusses how the insurance industry is embracing a new age of data and lifetime customer journeys
Genpact is a global professional services firm delivering business transformation by putting digital and data to work to create competitive advantage .
It ’ s guided by its mission – the relentless pursuit of a world that works better for people . Genpact is focused on delivering ESG outcomes for both itself and its ecosystem of shareholders , stakeholders , employees , and the communities it operates in . As global business leader for insurance , Sameer Dewan partners with insurers , brokers , and MGAs to drive transformation , develop digital and analytics capabilities at a fast pace , and deliver business growth and efficiency .
State of flux from transactional to lifelong customer journeys
The role Genpact plays - as detailed in its report Insurance In The Age of Instinct - is to help the insurance industry tackle challenges such as changing consumer expectations , the explosion of data , and a fast-moving technology landscape . “ How insurers respond today will lay the foundation for future resilience , and Genpact is a key partner in helping organisations connect , predict , and adapt to become instinctive insurers and lifelong protectors in their customers ’ lives ,” adds Dewan .
Partnership with The Standard
The Standard provides insurance , retirement and investment products and services , with total assets under administration of USD $ 45.36 bn . Genpact creates value for them as an extension of The Standard ’ s team , creating growth with agile operating models that can scale up to meet demand and running operations to ensure they deliver value .
“ We started by assessing the current state of operations and customer journeys and the choke points in each . This led to a redesigned operating model , with customer journeys at the heart of designing the new process - driving a better customer experience and growth . But transformation is not a ‘ one and done ’ project , we also created a transformation roadmap to consciously and continuously drive improvements , meeting The Standard ’ s goals of growth and profitability over the long term .” said Dewan .
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