IBM uses its expertise to implement transformational change within fintech , partnering with clients on complex organisational and technological challenges .
A consultancy business is only as good as the knowhow it can impart onto clients . So it speaks volumes that , when asked what sets IBM Consulting apart , Lee-Han Tjioe , General Manager for Hong Kong and Macau , points to its expertise .
“ We have both business consulting and technology consulting in our scope ,” Lee- Han says . “ We have business consultants that help clients with strategy , new propositions and defining or optimising business processes . That ’ s one part of our practice . The other part is advising on specific technology topics . We have consultants that are very specialised in key technologies like AI and Hybrid Cloud that can help clients achieve major , technology-enabled operational improvements .”
IBM has been a trusted advisory and delivery partner for decades , developing into an ecosystem provider with recent corporate acquisitions to expand its AI and Hybrid Cloud skill sets and support clients with implementing differentiating industry and technology solutions . Today , IBM works collaboratively with companies to achieve required business model changes enabled by modern digital solutions which , without reliable partners , would be hard to scale at pace .
An example is IBM ’ s strong partnership with insurance company AXA , which has endured for many years . Initially , AXA had their applications managed by providers worldwide but was looking to consolidate , recognising that it was hard to achieve consistent levels of service as well as cost effectiveness . AXA brought in IBM to manage those applications and help them innovate .
“ Our partnership with AXA means we are delivering multi-year support for the business-critical applications that AXA has ,” Lee-Han continues . “ Those applications are supporting distribution , sales , and key internal operations . We have transferred knowledge of 60 applications within four months and now support about 100 + applications . This is the foundation for our partnership with AXA . We are now helping with further accelerated deployment of APIbased services on AXA ’ s digital platform to meet rapidly developing market needs .”
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