AXA invested significant effort in PaaS ( Platform as a Service ) and SaaS ( Software as a Service ), supported by a cloud-native architecture that fuels 24 / 7 operation .”
This approach then spills over into many different areas and aspects of business and operations at AXA .
“ But , of course , we ’ re not satisfied with the mere status quo ,” says Ho . “ Digital transformation is an ongoing and constant process for us . We work hard to foster an evergreen environment that encourages and nurtures sustainable growth and on-time responses . It ’ s also necessary to save the turnaround time spent on systems upgrades and patching so that we can dedicate our resources and time to the applications and CX enhancements .”
Developing stand-out products and services with the technology to match Hong Kong possesses a highly competitive insurance market , with many firms trying to make their mark in the territory . AXA tackles this by providing offerings above and beyond those of competitors via a digital system designed to accommodate them . For such market conditions , what does it take for an IT system that can support AXA ’ s wide spectrum of service and product offerings to be effectively implemented ? In short ,
AXA aims for a progressively more seamless architecture , for more agile responses to the market and for synchronisation across multiple departments .
“ The market can be worlds apart between today and tomorrow ,” says Ho . “ It ’ s crucial that we ’ ve got the right tools implemented in the right places to endure any challenges that may arise from this constant shifting , so having the flexibility to upgrade any system efficiently , with as little impact as possible , is central to this adaptation .”
“ To achieve this , we ’ ve implemented a Microservice Architecture . We are now able to add or remove any product or component of the system much faster than ever before , and this entire process is also virtually seamless . Since we have a thriving partner ecosystem that involves a hybrid of remote and on-premises teams , an architectural design that includes great adjustability is a better fit for us than the traditional setting . It also sets the basis for the continued development of our services .”
149,000
Number of employees ( AXA Group – AXA Hong Kong & Macau is a member of AXA Group )
1816
Year founded
Making use of data-based insights AXA is leveraging the increasing importance of data in an exponentially expanding age of information . Ho says : “ No doubt , data has become an invaluable asset in itself .
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