AI
IS AI REDEFINING
THE
WRITTEN BY : JOANNA ENGLAND
INSURANCE INDUSTRY ?
As the insurance industry becomes increasingly digitised , we speak to technology experts about the transforming space
The role of artificial intelligence ( AI ) in the insurtech sector is becoming increasingly active . From automating the underwriting process to facilitating telematics and even predicting the likelihood of hurricanes , AI ’ s everwidening takeover of legacy systems looks set to continue .
AI has the potential to impact the insurtech and insurance industry in several ways . It is currently being utilised in claims processing , underwriting , fraud detection and customer service . To enhance the customer experience , many insurers are also investing in virtual assistants like chatbots . We discuss the new developments , cutting-edge trends and how AI will impact the human insurance workforce with some of the industry ’ s leading experts .
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