Mark Colonnese
Colonnese explains , “ The biggest win in the immediate-term is the use of automation technologies in handling the claims process from start to settlement . With everyone having a smartphone in their pocket , it becomes easier for people to make claims because the raw materials – images , GPS data , forms etc can all be accessed from one device .”
Nentwich agrees , but says the reduction in risk is a driving factor because companies want to tackle the low hanging fruit first . “ What are the riskiest and costliest processes that are in place today that affect our data integrity ?
7 reasons to automate at a glance :
• Greater stability of service in the event of a crisis
• Streamlined processes
• Reduced margins of error
• Faster onboarding and services
• Better allocation of resources
• Increased customer satisfaction
• Increased profitability
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