DIGITAL STRATEGY
The historically conservative insurance industry met one of its biggest existential challenges in 2020 . Ever since the COVID-19 pandemic forced a reappraisal of modern operational and service standards , digital transformation has gone from an option to an absolute necessity .
But which unaddressed pain points made the shift necessary ? What are the key trends that insurers should consider exploring ? How can a digital roadmap be configured to meet the needs of both the business and the customer ?
In a thorough examination of one of the most all-encompassing topics in today ’ s market , a selection of highprofile insurance / tech experts helped us answer these questions and more .
Digital transformation trends The ‘ acceleration ’ of digital transformation since the pandemic is an oft-reported phenomenon , but it is rarely contextualised purely in relation to insurance . However , Tarek Nseir , VP and Head of Digital
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