AI
“Hyper-automation is just the combination of lots of useful technologies ”
PAUL DONNELLY EXECUTIVE VICE PRESIDENT , EMEA , MUNICH RE AUTOMATION SOLUTIONS
to Friday from 8am to 6pm , and further commit to making their underwriters more available to advisers to discuss feedback on individual cases .
Guy Kirkwood : When it comes to hyperautomation , the technology actually offers the insurance sector the chance to become more human-centric . As automation works behind the scenes on repetitive and data-intensive processes , tasks that are best suited to human skills will remain in human hands .
In the insurance industry , tasks that may land in the hands of automation include extracting information from customer correspondence and filling out claims forms . It is the work that once required a human to read , copy and paste data . However , tasks such as negotiation and building long-lasting client relationships will remain in human hands , as they require human ingenuity and judgement .
Therefore rather than replacing entire jobs , hyper-automation relieves the burden of the menial , administrative business tasks that litter an employee ’ s day . This leaves employees with more time to do the work that requires them to think , collaborate and solve problems . In other words , the more rewarding work that humans , by nature , are best at . insurtechdigital . com 101