21 When it comes to its own IT strategy , Liscio explains that WSIB adopts an agile approach for rapid innovation which encompases three key areas working together to develop a minimum viable product ( MVP ). “ These key areas include service design with a human centered design approach , followed by product owners identifying friction points . Finally the DevsOp group takes a scrum based approach to developing MVPs to target customer pain points . With this ‘ digital factory ’ approach you can get about 80 % of those immediate needs met within the first MVP . Before , that would have taken us more than a year to develop a solution , by gathering requirements , working on those , developing , testing , and then putting into production . With our new approach we have been able to bring projects live within three months of starting an MVP which immediately addresses the key customer pain points , and provides a base for opportunities to build additional functionality incrementally . This approach has become our foundation for the future .” www . insurtechdigital . com