PURPOSE
DRIVEN
The
pandemic
has
forced
organizations
to
look
beyond
the
products
they
make
and
sell
to
the
purpose
behind
their
existence .
As
they
embark
on
this
transformative
journey ,
we
will
continue
to
enable
our
clients ’
strategic
intent
and
journey
of
end-customer
purpose
centric
themes
( prosperity
for
SME
segment ,
wellness
of
individuals ,
�nancial
health
of
portfolios )
orchestrated
through
an
ecosystem
of
internal
&
partner
solutions
and
catalyzed
by
Open
Banking
move
towards
pan-industry
collaboration .
RESILIENT
Our
adoption
of
a
Secure
Borderless
Workspaces
( SBWS™ )
model
has
ensured
service
continuity
for
elevated
levels
of
customer
conversations
and
high
consequence
transactions
( deferrals ,
payments ,
investments ).
Our
contextual
knowledge
has
enabled
swift
realignment
of
efforts
on
government
( Canada ,
US )
relief
&
cross-segment
( individuals ,
businesses )
customer
care
imperatives
while
sustaining
paramount
initiatives
around
�nance ,
risk ,
cyber
and
�nancial
crime
using
cognitive
solutions .
ADAPTABLE
We
are
actively
participating
in
endeavors
around
accelerated
intelligent
responsive
processes ,
digital
parity
across
channels ,
insights
driven
decisioning ,
open
&
agile
architecture ,
elastic
infrastructure
to
be
operationally
nimble
and
strategically
progressive
addressing
the
changing
environment .
We
are
privileged
to
be
a
key
partner
for
WSIB ,
who
has
106
years ’
heritage
and
organizational
purpose
of
wellness
protecting
and
promoting
healthy
&
safe
workplaces .
We
enabled
100 %
of
our
team
working
remotely
within
�rst
2
weeks
of
lock-down .
We
accelerated
digital
journey
transformation
for
low
touch
frictionless
experiences
for
all
-
employees ,
businesses ,
and
healthcare
providers
-
for
claims
registration ,
administration ,
and
return-to-work .
To
pivot
this
change
management
and
organizational
redesign ,
we
envisaged
a
strategy
for
enterprise
quality
management
and
operating
agility .
Manmeet
Chhabra
Business
Head ,
Banking-Financial
Services
&
Insurance ,
Canada
As
human
ingenuity
embarks
on
a
new
beginning ,
we
look
forward
to
meaningful
contributions
to
Canadian
industries
for
engendering
resilience ,
driving
adaptability ,
and
enabling
customer
&
societal
purpose .