“ RBK is measuring itself at all times to guarantee customer satisfaction and keeping the organisation alert and agile ”
— Shukri Mustafa , COO / CIO , Raiffeisen Bank Kosovo
175 solutions , have been essential in helping RBK shape its approach . “ As a bank , we invite our partners to sit with us so that they can understand what we want , conduct market research for us and come up with different ideas ,” he explains . “ InfoSoft Systems and Temenos go further : it looks at things from the client ’ s perspective and helps us stay one step ahead .”
When asked how he would characterise his methodology for implementing digital transformation , Mustafa says that it ’ s based on offering
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