WSIB
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“ Our customers want to be able to deal with us anytime , anywhere and however they want , so we need to ensure that our products and services support that ”
— Samantha Liscio , Chief Technology and Innovation Officer , Workplace Safety and Insurance Board ( WSIB )
Expanding on the industry trends emerging within insurance , Liscio explains that rapid digitalisation is posing challenges for insurance companies . “ Insurance companies tend to be older companies that have been around a long time and have been built on a foundation of processes developed over decades , sometimes centuries , which can be longstanding and hard to change . These longstanding business models however do need to change to be flexible and adaptable if they are to continue to meet customer expectations .”
JULY 2020