[ PRESIDENT - OPERATIONS , COMMUNITIES & CX , BAJAJ ALLIANZ ]

Dipu KV drives digital transformation and industry leadership as the Head of Operations , Communities & CX at Bajaj Allianz , Asia ’ s leading general insurance company . To say he is an award winning CXO-level executive is something of an understatement . Bajaj Allianz ’ s and Dipu KV ’ s digital accolades during his tenure at the company include the industry ’ s first blockchain and IoT solutions ; twice digital insurer of the year across Asia ; ranked seventh in the global top 100 digital insurers ; best CX award ; two innovations in moneycontrol ’ s top five ; the BFSI ’ s Digital Innovation Award ; and the BFSI 100 Innovation Leadership Award . He was also responsible for rolling out an AI-powered chatbot that was subsequently showcased by Gartner and was the winner of the SKOCH Order-of-Merit & Digital Transformer awards . Dipu KV specialises in business process re-engineering , payments , insurance , credit cards , blockchain and the internet of things , RPA , AI , insurtech and fintech .

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