CURE AUTO INSURANCE
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to the applications , the team implemented a monthly feedback process involving review by all business stakeholders in order to improve IT strategy . Customer input was also part of the ongoing development and enhancements . “ We have a number of measurable goals . One is a system where customers can buy policies online , reducing the need for manual operations and call centre costs . Under Benalan leadership , IT team successfully achieved 70 % of the planned features for the online sales portal within a few months , with the remaining 30 % scheduled for completion before year end .”
Although maintaining the old system was costly , the Guidewire implementation has already delivered measurable efficiencies , Benalan says . Because CURE refused to use certain socio-economic factors for rating , the need to consider credit history , occupation , college degree , and related factors is eliminated . The IT solution brings automation and easy customisation to policy generation , billing and affordable payment plans , delivering lowering premiums for customers with a good driving history .
With these new systems in place , Benalan has now turned his attention to the customer experience , investing in interactive voice response ( IVR ), chatbots , secure claims submission and other advanced solutions so customers can access information 24 / 7 . In the very near future , he will introduce predictive analytics for customer retention , and OCR technology to scan and upload policyholder information for complete automation . This will be complemented by seamless processing and integration with third-party partners for claims assistance such as Enterprise car rental and Safelite ® AutoGlass .
Since its start 30 years ago , CURE has remained wedded to the principle of ending unfair practices and discrimination in the insurance industry . The IT team , under the leadership of Doug Benalan , has furthered that principle while simplifying every interaction with its ever expanding customer base . Since CURE does not consider credit score , occupation , or education level as factors when determining rates , it ' s no wonder that it has been able to steadily grow its footprint nationwide . insurtechdigital . com 87