“ In my eyes , being transparent , building trust , appreciating good work and making employees key players is what will transform a good organisation into a great one ”
CURE AUTO INSURANCE
“ In my eyes , being transparent , building trust , appreciating good work and making employees key players is what will transform a good organisation into a great one ”
DOUGLAS BENALAN CIO , CURE AUTO INSURANCE
team to develop a cost-effective and secure remote solution so that all employees could work from home without any business disruption . Timing was critical .”
Despite the life-changing nature of Covid , the pandemic provided opportunities , it catalysed cloud-based solutions and stimulated the IT team into resilient and flexible working patterns . “ IT has taken centre stage for some time and the pandemic only catapulted it further . Almost every aspect of the organisation – from sales to operations – now relies on digital processes . As CIO , I had to make quick decisions , balancing strategic and tactical growth opportunities . But it wasn ’ t me alone . I have to applaud the way my IT team handled the pandemic with a creative approach , always supporting both internal and external customers .” As in many businesses , it made people acutely aware of the value of a trusted and dependable technical team !
The Guidewire implementation CURE and CIO , Doug Benalan , have a clear goal for its digital transformation – one that delivers customer-centric , omnichannel , cost savings with easy-to-use tools which provide measurable business value and ultimately customer satisfaction as a test of its success .
The first and most important driver for this transformation was the imminent expansion of CURE into Michigan . “ We considered expansion based on the growth potential as a result of the state ’ s personal injury protection ( PIP ) / no-fault reform , some of which took effect in July 2021 . The state ’ s prior mandatory unlimited PIP medical benefits proved too expensive for many Michigan families and some drivers just couldn ' t afford costly unlimited coverage ,” Benalan explained . “ We strongly believe CURE will make a difference in Michigan and provide affordable car Insurance there as we have done for 30 years in New Jersey and Pennsylvania .” Immediately after the launch , CURE saw a tremendous response from the public . The very first policies were for a mother and son in Pontiac , Michigan who had been paying a combined $ 3,600 annually . With CURE , their rate dropped to
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