Insurtech Digital asks the experts how AI in insurtech is evolving the customer experience for insurers , featuring :
RENÉ SCHOENAUER Guidewire Director of EMEA Product Marketing
LAUTARO MON Charles Taylor Chief Product Officer
JOHN BEAL LexisNexis Risk Solutions SVP of Analytics and Insurance
MOHIT MANCHANDA EXL SVP & Head of Insurance
As the needs of consumers change , so too must technology match these changes . Insurtech Digital looks at how AI and machine learning automating customer service in insurance , particularly chatbot and automated telephone experiences . We delve into ways AI is boosting personalised sales , particularly with regard to embedded insurance products , and look at how technology is making the claims process more efficient . Furthermore , we speak to our experts about ways AI is making management policy and quote generation more efficient , and look at how insurers are striking the balance between enhanced automation and retaining a human touch in the services they provide .