VERTESIA
“ With the Vertesia platform, we can decrease the amount of effort to respond to a demand letter down from days to a couple of hours,” Keith reports.
However, the significance extends beyond time compression to the nature of the work being automated.
The value proposition in the claims process encompasses customer satisfaction and retention through faster claim resolution, as Chris notes:“ The faster the claim settles, the more efficiently it settles. Ideally, we never want to get to the point where we have to process a demand letter.”
“ Organisations that can process claims more quickly reduce claims payouts and the cost of processing claims while, at the same time, delivering a superior customer experience.”
This creates a multiplier effect where operational efficiency improvements generate revenue protection benefits and a far more efficient end-to-end process for the carrier.
Claims reserving represents another application where automation could address systemic industry challenges. Keith observes that current processes are“ incredibly labour-intensive and often flawed.”
108 August 2025