KEITH SCHLOSSER
VERTESIA
“ I see it really as a foundational technology that allows for the end-to-end joining together of all these processes, which in large part have been done independently of each other,” he states.
Platform economics versus point solutions The economic argument for a platform approach requires analysis of why insurance companies have consistently chosen point solutions despite their integration costs. An AI platform capable of building AI agents requires a comprehensive infrastructure that enables autonomous agents to perform substantive work across multiple business functions rather than addressing isolated use cases.
“ What we’ re finding is that getting an LLM to reason is not necessarily difficult,” Chris explains.“ What is critically important is giving it the right tools with which to perform a task.”
This observation suggests that LLMs’ reasoning capabilities have become commoditised, shifting the competitive advantage to implementation infrastructure.
The platform approach addresses an obsolete procurement model:“ Gone are the days where you have to buy that one bespoke solution or piece of software that handles a finite number of use cases,” says Keith.
However, the persistence of this procurement pattern suggests institutional resistance that extends beyond technology evaluation to organisational behaviour and risk management frameworks.
Claims processing as a proxy for industry transformation Claims processing provides a useful lens for analysing agentic AI’ s potential impact because it is one of the most complex insurance processes – combining regulatory requirements, documentation analysis, internal and external inputs and time-sensitive decision-making.
Keith offers the example of demand letter responses as one potential area for significant efficiency gains in the end-to-end claims process. Traditional processes require substantial time for documentation collection, coverage analysis and response formulation.
KEITH SCHLOSSER
INSURANCE TRANSFORMATION ADVISOR
Keith Schlosser serves as an advisor to Vertesia, bringing over 36 years of experience across all facets of the insurance industry. He began his career as a field underwriter before transitioning into technology and operations, ultimately serving as CIO for several of the industry’ s most prestigious global firms. Keith’ s rare combination of underwriting expertise, operational insight, and technology leadership positions him as a strategic asset for carriers seeking to harness the power of agentic AI for competitive advantage.
106 August 2025