Keith Schlosser and Chris McLaughlin reveal how autonomous agents are transforming claims, underwriting and back-office operations across the sector
VERTESIA
Keith Schlosser and Chris McLaughlin reveal how autonomous agents are transforming claims, underwriting and back-office operations across the sector
As an industry that has long mastered the art of pricing future risk for individuals and corporations, the insurance sector is now faced with its own risk-reward conundrum. The promise of Agentic AI – intelligent systems that don’ t just follow scripts but reason, adapt and solve problems – is on the table. Yet most carriers are leaving it there, untouched.
As Vertesia’ s Chief Revenue Officer, Chris McLaughlin states, today’ s market is fractured into“ the haves and have-nots.” A select few AI projects are in production, while other insurers, he says, are“ stuck in experimentation,” with pilots running that never scale into meaningful business value.
“ For the vast majority of the market, they’ ve got one or two apps done, sometimes with third parties, sometimes themselves,” Chris notes.“ A lot of them are stuck in experimentation.”
With industry research consistently showing single-digit adoption rates for production AI applications, the underlying question becomes why insurance has struggled where other sectors have succeeded.
The usual reasons – escalating development costs, system complexity, security requirements, skills shortages – fail to account for why only 30 % of enterprise organisations are in production.
102 August 2025