EXECUTIVE INSIGHT
90 % 32 + 24 / 7
CSAT
countries
support
operations have taught me to stay flexible and open to new ideas . I ’ ve learned to embrace uncertainty , view challenges as opportunities and maintain a focus on continuous learning , which is crucial for staying ahead in such a dynamic environment .
Q . HOW DO YOU STRIKE A BALANCE BETWEEN LEADING TEAMS AND STAYING CURRENT WITH INDUSTRY ADVANCEMENTS ?
» Striking this balance involves a combination of strong management and continuous learning .
As the company scales , my role is evolving to become more of a connector or facilitator . I ’ ve built a talented management team that excels in their areas , allowing me to delegate effectively and focus on strategic vision and growth . At the same time , I believe that talking to my people is one of the best things I can do . Keeping that connection is essential so I don ’ t end up in an ivory tower , disconnected from the day-to-day realities . I stay engaged with my team , listen to their insights and encourage open communication .
I also find it important to maintain strong links with the broader ecosystem and connect with other entrepreneurs who are facing similar challenges . This network helps me stay in tune with industry trends , gain fresh perspectives , and continue contributing meaningfully both within Qover and in the wider business community .
Q . WHAT KEY MOMENT OR DECISION DO YOU THINK HAS HAD THE MOST IMPACT ON YOUR PROFESSIONAL GROWTH ?
» The most impactful moment was recognising a gap in the market for
34 November 2024